Welcome to GENOA GOLF CLUB! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.genoagolf.com), book services, participate in events, or communicate with us—including via SMS messaging powered by Twilio.
1. Scope and Applicability
This Privacy Policy applies to all visitors, members, and users of GENOA GOLF CLUB’s website, online booking systems, and communication channels, including SMS messaging. It covers information collected through our website, in-person interactions, and trusted third-party service providers such as Twilio for SMS communications.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, mailing address, phone number (including mobile number), and other contact details.
- Booking and Membership Information: Tee time reservations, membership status, event participation, and payment details.
- Communications: Records of your communications with us, including SMS, email, and chat interactions.
- Technical Information: IP address, device type, browser information, and usage data collected via cookies and similar technologies.
- Golf-Related Data: Course preferences, event participation, and related activities.
3. How We Collect Information
We collect information:
- Directly from you: When you register, book tee times, sign up for events, or contact us.
- Automatically: Through cookies, web beacons, and analytics tools when you use our website.
- From third-party providers: Such as Twilio, which facilitates our SMS communications.
4. How We Use Your Information
We use your information to:
- Provide and manage golf club services, including bookings, memberships, and event participation.
- Send service-related communications, such as booking confirmations, reminders, and important updates.
- Send marketing or promotional messages (only if you have opted in).
- Respond to your inquiries and provide customer support.
- Improve our services, website, and user experience.
- Comply with legal obligations and enforce our terms.
5. Collection and Use of Mobile Phone Numbers (Twilio SMS Compliance)
When you provide your mobile phone number, you consent to receive SMS messages from GENOA GOLF CLUB for purposes such as booking confirmations, reminders, and club updates. These messages are sent using Twilio, a trusted third-party SMS provider.
- Consent: You must provide explicit consent before receiving SMS or marketing communications. Consent is obtained via opt-in checkboxes, confirmation texts, or sign-up forms.
- Opt-Out: You may opt out of SMS communications at any time by replying “STOP” to any message. Opt-out requests are processed immediately.
- Message Frequency and Costs: Message frequency may vary. Standard message and data rates may apply.
- No Third-Party Marketing: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Your mobile number and SMS opt-in data will not be sold, rented, or otherwise disclosed to any third party for their own marketing use under any circumstances.
- Service Providers: Your mobile information may be shared only with trusted service providers (such as Twilio) who assist us in delivering our SMS program, and only for that purpose. These providers are contractually obligated to keep your data confidential and use it solely to provide services on our behalf.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
7. Disclosure of Information
We may share your information:
- With service providers who assist us in operating our website, processing payments, or delivering communications (e.g., Twilio for SMS).
- If required by law, court order, or regulatory authority.
- To protect the rights, property, or safety of GENOA GOLF CLUB, our users, or others.
- In connection with a business transfer, such as a merger or acquisition.
We do not sell or share your personal information, including your mobile phone number, with third parties or affiliates for their own marketing or promotional purposes.
8. Data Security
We implement reasonable security measures—including encryption, access controls, and staff training—to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing or SMS communications at any time.
- Request information about how your data is used or shared.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request removal.
12. Links to Third-Party Sites
Our website may contain links to external sites not operated by GENOA GOLF CLUB. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
13. Policy Accessibility and Updates
This Privacy Policy is accessible at all times via our website footer, in all message flows, and at every point of data collection. If we make material changes to this policy, we will notify you via SMS, email, or website notification. Continued use of our services after such changes constitutes your acceptance of the updated policy.